Aisha Naheed are committed to complying with the Data Protection Act 1998. We are publishing this policy document to help you understand how and why Aisha Naheed collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this policy we will notify you by updating this statement on our website. You can access our website home page and browse our site without disclosing your personal data. However, when you register with us you will be asked to provide certain information about yourself.
What information do we collect and how do we obtain it?
We receive information in one of two ways either directly from you when you register with us or from a third party such as data houses. If you register with us you will be asked to provide certain information such as your name, address, details of your credit/debit card (only if you are paying by credit/debit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.
How do we use your information?
We use the information that we collect about you to:
• Process your orders
• Manage your account
• Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
• Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.
A cookie is a small piece of data that is sent to your browser or device by websites, mobile apps, and advertisements that you access or use. This data is stored on your browser or device and helps websites and mobile apps remember things about you.
All items in the catalogue are subject to availability. Design, size and colors may vary slightly. Please take note that colors are not guaranteed. Please wash clothes separately. All clothes needs to be dry cleaned only.All care has been taken to ensure that the product description & specification are correct at the time of ordering however specification and detail may change.Dispatch can take 3 to 5 days.
To be eligible for a return, your item must be unused and in the same condition that you received it, with all tags and original packaging complete. Your refund will be credited back to the original payment method within 14 days from when we receive your item. Please note that it may take your bank 5-7 working days to credit your account. Sale items are NON REFUNDABLE AND NON EXCHANGEABLE
Under the Consumer Contracts Regulations 2013 you are entitled to a refund to the original payment method for purchases made on our website provided you notify us within 14 days of receipt that you wish to return your order. Please note that reduced items are not eligible for refunds or exchanges.
RETURN OF SHIPPING CHARGES:
We do not refund shipping charges or reimburse return shipping charges for non faulty items.
RETURNS OUTSIDE RETURN PERIOD:
We cannot accept returns after the period of 14 days from receipt. If such goods are still sent back to us, we reserve the right of not offering you a refund.
We would in such a scenario need to send the item back to you which will incur an addition shipping charge which would be payable by you upon request.
YOUR RESPONSIBILITY & OUR LIABILITY:
If you intend to return a purchase, you do have a statutory duty to take reasonable care of our goods. Such goods remain your responsibility until they reach us in the same condition to when you received the same goods.
All goods will be inspected upon being received by us so please refrain from damaging the goods during inspection or whilst you try them on for size, including the original packaging and labels/tags.
We do not accept liability for any goods which do not reach us. We therefore advise that any goods which are returned are done so using a recorded delivery service and proof of postage is retained. We reserve the right to refuse a return or exchange in the event of damage being caused to our goods.
It is your responsibility to ensure you're aware of our returns policy and we will not take any liability or offer any flexibility for non compliance with this policy.